Return & Exchange Policy

What is your returns policy?

We allow return of products that are damaged during transit or due to faulty manufacturing. In such cases, the damaged products have to be returned first, before we sent out a replacement.

In the event that a returned product is not damaged after inspection by our relevant supplier, postage fee to redeliver the item is to be borne solely by the customer.

Returns are accepted if returned within 7 days of receipt (for local and international orders) in exchange for Store Credit.

 

Will I be charged, if I am dissatisfied with a product and wish to exchange/return it?

Yes, postage will be borne by you for exchange/return of products. Payment gateway charges that are incurred for the cancelled items will be charged accordingly during your exchange.

Please double check that the items that are being returned are in its original condition and packaging.

 

 How do I return something to you?

Provide us with your order number, name of item and the reason for returning. Our customer service representative will be happy to assist you with the return process.

 

Can I cancel or return a gift voucher?

No, I’m sorry you can’t. Please ensure that you are absolutely certain before purchasing a gift voucher.

Copyright © 2018 ICHIRO MARKETING SDN BHD (1140833-A). All rights reserved.